Privacy Policy

GLS Hair Privacy Policy Date of last revision: 1 December 2016. Cahaya Skin and Hair Ceuticals (PTY) Ltd (“CAHAYA”), a company registered in The Republic Of South Africa, owns and operates www.glshair.co.za (“GLS Hair”), and is committed to protecting and respecting your privacy. This policy (the “Privacy Policy”), together with our Terms of Website Use [INSERT HYPERLINK] and any other documents referred to in it, sets out the basis on which any personal data GLS Hair collects from you, or that you provide to GLS Hair, will be processed by GLS Hair. Please read the following carefully to understand the views and practices of GLS Hair regarding your personal data and how GLS Hair will treat it. By visiting www.glshair.co.za (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. For the purpose of the Data Protection Act, the data controller is CAHAYA. Information GLS Hair may collect from you GLS Hair may collect and process the following data about you: Information you give to GLS Hair. You may give us information about you by filling in forms on our Website or by corresponding with GLS Hair by phone, e-mail or otherwise. This includes information you provide when you register to use our Website, subscribe to our service, search for a product, place an order on our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey and when you report a problem with our Website. The information you give GLS Hair may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. Information GLS Hair collects about you. With regard to each of your visits to our Website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call GLS Hair’ customer service number. Information GLS Hair receives from other sources. GLS Hair may receive information about you if you use any of the other websites operated by CAHAYA or the other services CAHAYA provides. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. Cookies Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which GLS Hair uses them please see our Cookie policy [INSERT HYPERLINK]. Uses made of the information GLS Hair uses information held about you in the following ways: Information you give to GLS Hair. GLS Hair will use this information: to carry out GLS Hair’ obligations arising from any contracts entered into between you and GLS Hair and to provide you with the information, products and services that you request from GLS Hair; to provide you with information about other goods and services GLS Hair offers that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services GLS Hair feels may interest you. If you are an existing customer, GLS Hair will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where GLS Hair permits selected third parties to use your data, GLS Hair (or they) will contact you by electronic means only if you have consented to this. If you do not want GLS Hair to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]); to notify you about changes to GLS Hair services; to ensure that content from our Website is presented in the most effective manner for you and for your computer. Information GLS Hair collects about you. GLS Hair will use this information: to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our Website to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of GLS Hair services, when you choose to do so; as part of GLS Hair’ efforts to keep our Website safe and secure; to measure or understand the effectiveness of advertising GLS Hair serves to you and others, and to deliver relevant advertising to you; and to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them. Information GLS Hair receives from other sources. GLS Hair may combine this information with information you give to GLS Hair and information GLS Hair collects about you. GLS Hair may use this information and the combined information for the purposes set out above (depending on the types of information GLS Hair receives). Disclosure of your information GLS Hair may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined the Companies Act. GLS Hair may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract GLS Hair enters into with them or you. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [GLS Hair does not disclose information about identifiable individuals to its advertisers, but GLS Hair may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). GLS Hair may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in Johannesburg, etc). GLS Hair may make use of the personal data it has collected from you to enable GLS Hair to comply with its advertisers’ wishes by displaying their advertisement to that target audience]. Analytics and search engine providers that assist us in the improvement and optimisation of our Website. Credit reference agencies for the purpose of assessing your credit score where this is a condition of GLS Hair entering into a contract with you. GLS Hair may disclose your personal information to third parties: In the event that GLS Hair sell or buy any business or assets, in which case GLS Hair may disclose your personal data to the prospective seller or buyer of such business or assets; If GLS Hair or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or If GLS Hair is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use [INSERT HYPERLINK] and other agreements; or to protect the rights, property, or safety of GLS Hair, GLS Hair’ customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Where GLS Hair stores your personal data The data that GLS Hair collects from you may be transferred to, and stored at, a destination outside The Republic Of South Africa. It may also be processed by staff operating outside South Africa who work for GLS Hair or for one of our suppliers or Service Providers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. GLS Hair will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to GLS Hair is stored on GLS Hair’ secure servers. Any payment transactions will be encrypted using SSL technology. Where you have chosen a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. GLS Hair asks you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although GLS Hair will do its best to protect your personal data, GLS Hair cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once GLS Hair has received your information, GLS Hair will use strict procedures and security features to try to prevent unauthorised access. Your rights You have the right to ask GLS Hair not to process your personal data for marketing purposes. GLS Hair will usually inform you (before collecting your data) if it intends to use your data for such purposes or if GLS Hair intends to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Customerservice@glshair.co.za . Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that GLS Hair does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The law gives you the right to access information held about you. Your right of access can be exercised in accordance with the law. Any access request may be subject to a fee to meet our costs in providing you with details of the information GLS Hair hold about you. Changes to this Privacy Policy Any changes that GLS Hair may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservice@glshair.co.za