Shopping, Payment, Shipping, and Returns & Exchanges

GLS Hair Shopping, Payment, Shipping, and Returns & Exchanges

How to shop on GLS Hair

Our Products

GLS Hair offers a range of Hair Growth System. To view a complete list of all our offering go to the product list.

GLS Hair Account

In order for you to shop on GLS Hair you need to register an account with us to enjoy the following benefits through your GLS Hair account:

  • Track your orders and manage your order history
  • Save your address and credit card details for faster shopping
  • Request your return or exchange directly from your account – no need to contact customer care
  • Gain access to your Wish List and Recommendations
  • Track your order and shipment directly from your account

To create an account, simply select MY ACCOUNT on the navigation bar and then REGISTER NOW to fill in your details.

Once you are ready to shop, you can search or just browse through the products and when you find what you want you simply add it your cart. Once you are done adding items to your cart click on checkout and proceed to payment! It’s that simple on GLS Hair!

PAYMENT INFORMATION

Payment can be made by Visa, MasterCard, American Express, Debit Cards, Maestro cards and any other methods which may be clearly advertised on the Site from time to time.

When Will The Amount Owed Be Charged To My Account?

Payment will be debited and cleared from your account upon placement of your order by GLS Hair.

What Currency Will Be Used?

The currency used is ZAR.

SHIPMENT INFORMATION

Insurance and Delivery

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

GLS Hair insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by GLS Hair, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you provided.

When Will My Order Be Delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination. Your order will be delivered to your specified physical address within 3 to 5 days after order has been confirmed. Order confirmation means that we have verified availability of stock and payment has been confirmed. Availability of stock, payment confirmation and other unforeseen circumstances may affect this timeframe. Since shipments are not made on Sundays or holidays, they will be made on the following work day.

What Are The Destinations Where It Is Not Possible To Make Deliveries?

At present we ship within South Africa, however special arrangements can be made for orders outside South Africa. To make special request contact customerservice@glshair.co.za .

Can Deliveries Also Be Made To An Alternative Address?

GLS Hair can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, GLS Hair cannot  and will not deliver to Post Office boxes.

How Do I Check On The Status Of My Order?

As a customer you will be updated with tracking number and estimated delivery date in a personalized email directly from us to you. You can also log-in to your account and track progress on your order and shipment.

RETURNS and Exchange POLICY

Returns will only be accepted on unused products.

The first remedy GLS Hair will exercise on returns is an exchange for a similar product or another product of your choice with the same price or value. Refund will only be considered as a second option after all attempts to find a similar product or a product of your choice has failed.  Each case is dealt with and scrutinised individually, therefore a similar event may have a different outcome and remedy.

The returns period starts from the date and time you have received your order. You may contact returns@glshair.co.za within 48 hours. After this period has elapsed it will be construed that you have accepted the good.


Faulty Goods

Please return your item(s) to us in a reasonable time after finding the fault, and remember to contact GLS Hair by sending an email to returns@glshair.co.za, and a member of our team will send instruction on how to return your item.

Please don’t use any faulty items after finding the fault, or we may not be able to provide an exchange or refund.

Can I Change an Item after I have confirmed my order?

If your order has already been shipped, a change cannot be initiated once the shipment is in transit. Once you have received your shipment only then can you initiate a change by contacting our Customer Service returns@glshair.co.za  to request for cancellation of the order once the order has been delivered to you, then you may proceed to make a new order. Shipment costs will be borne by you.

How Can I Return An Item?

Firstly, ensure you do not remove the return tag, no items will be accepted without the tag attached and it must be in the original packaging. Before returning any products, you must request an authorization to return the products, please contact returns@glshair.co.za . Depending on the reason for the return, you will be sent via e-mail the correct procedure to follow. If you don’t like the product purchased, you can request an authorization to return the products as explained above. The return will be at the customer’s expense and the return procedure will be indicated in the confirmation e-mail the customer will receive. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 14 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

I have Received a Different Item to the One Ordered, What Should I Do?

Should the product received not be the same as the one you ordered, GLS Hair will take full responsibility for the return. You have to request a return via returns@glshair.co.za, and you will be contacted by e-mail in order to definitively confirm the picking-up of your parcel, at no extra cost. As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 14 days. GLS Hair will replace the product with the correct item.  No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

When Will I Receive The Refund?

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 14 days.

LATE RETURNS

Your item(s) should be sent back to us within the specified timelines above. Returns outside these timeframes will not be accepted.